You can buy all our collections that you like from Koza Carpet Sales Points or Trendyol. You can visit https://kozahali.com.tr/sales-points.html.html address for our nearest sales point.

You can see all our collections at our dealers or our website. You can find our Hayad, Boutique ve You Measure, We Cut collections at  https://kozahali.com.tr/collections.html.

You can make a return request at our E-Carpet Service for any carpet you bought from our sales points. You can call 444 1 682 or 0850 888 1 682 for E-Carpet Service.

You can return any product you buy via e-commerce within 14 days as of the date of delivery without using and damaging. You can return by a return form/petition attached by the invoice of the product and your order number. Following your return, payments made by eft/wire transfer will be refunded within 10 days. Payments made by credit card will be refunded to your card by your bank within 2-6 weeks.

You can make a change request via E-Carpet Service for any product you bought from our dealers and sales points. You can call 444 1 682 or 0850 888 1 682 for E-Carpet Service.

For any product you buy via e-commerce, you can make a change request within 14 days as of the date of delivery. You can make a change request by email or contact form including product invoice and copies, the name, code and order number of the product you want. You can send the product you want to change via YURTİÇİ KARGO by preparing it in the original package, box, parts and materials in a careful and proper way and filling out related section on the back of the invoice sent to you. As soon as we receive the product, it will be examined by our quality control officials and if there is nothing that will prevent the change, your order will be sent immediately by fulfilling your change and other requests.

Our address for your return and change shipments:

Organize Sanayi Bölgesi 83104 Nolu Cad. No:12 Başpınar / Gaziantep / Turkey

You can make maintenance and fringe repair of your carpets via E-Carpet Service. You can also send return and change requests for our carpets to the E-Carpet Service.

E-Carpet Service Contact Details

Telephone: 444 1 682 / 0850 888 1 682

E-mail: info@e-haliservisi.com

Address: Kale Mahallesi, Ankara Blv. 14 km D:No:81, 16450 Kestel/Bursa

For detailed information: https://www.e-haliservisi.com/

You can make your international shipment requests by calling the export department at (342) 337 97 46.

You can make your dealership request by contacting the regional dealer in your region.

You can visit the following address for our regional dealers https://kozahali.com.tr/dealers.html.

you can contact us at 342 337 97 46 for our Kayseri and Istanbul regions.

1- Carpet Size

The carpet you choose should be in right size and in accordance with the size of your living space. You can have information about the square meter of your carpet by multiplying width and length measurements.

You can gain insight into your carpet via masking tape before buying it.

2- Material used

The material and pile length used when your carpet is weaving should be proper for your area of use.

3- Color and design

Harmony of your carpet’s color and design with all your decoration parts will ensure integrity in your living space. You can also change the appearance of your room with right color choice and easily reflect your style.

By preferring light-colored carpets, you can show narrow spaces wider and more spacious while you may ensure a good atmosphere and depth by dark colored carpet choices. In addition, if you prefer dark colored carpets in areas, which is used intensely and get dirty rapidly, such as kitchens and corridors, this will be an advantage for you.

You should sweep your carpet regularly.

You should not use wearing and heavy cleaning products such as bleach while cleaning your carpet.

You can make a safer cleaning by receiving professional help for cleaning your carpet.

After your carpets are washed, you should make sure that your carpet is completely dry to prevent bad odour and bacterial growth.

You should keep your carpet away from direct sunlight so that color and texture of your carpet becomes more durable.

You should clean your carpet regularly.

You should periodically change the areas of your household goods so that the parts of your carpet under them have less damage.

You should clean you carpets properly before storing them. You must store your carpet in a moisture-free environment, not touching the ground and in rolls.

You can contact us by calling (342) 337 97 46 or sending an e-mail to info@kozahali.com.